Returns & Refunds Policy

We put a lot of care into every order and we want you to feel good about what lands on your doorstep. That said, please take a moment before you buy. We don't do change-of-mind refunds or returns.

Something Arrived Broken or Wrong?

Get in touch within 3 days of delivery. Send us your order number and a photo of the issue at hello@poppetplay.com and we'll sort it out - replacement or exchange, no charge to you. We just need to see it to fix it fast.

Sale & Promo Orders

Anything bought on sale or during a promotion is final. The only exception is if the item turns out to be faulty.

Your Rights Under Australian Consumer Law

The above doesn't take anything away from your legal protections. Under Australian Consumer Law, our products come with guarantees we can't opt out of. If something has a major fault, you can ask for a replacement or refund, plus compensation for any losses that came from it. For minor faults that don't meet the "major failure" threshold, you're still entitled to a repair or replacement.

Not sure if your situation qualifies? Just ask. We'd rather you reach out than wonder.