Privacy policy

Poppetplay runs this store and website, including everything connected to it, such as content, features, tools, products, and services (all together called the "Services"). Shopify powers the platform behind it. This Privacy Policy covers how we collect, use, and share your personal information whenever you visit, shop, or get in touch with us. If our Terms and Conditions and this Privacy Policy ever conflict, this Privacy Policy wins when it comes to how your personal information is handled.

Please read this carefully. Using any part of our Services means you have read and understood this Policy.

What Personal Information We Collect or Process

"Personal information" means anything that identifies you or can reasonably be tied to you. It does not cover anonymised or fully de-identified data. What we collect depends on how you use our Services, where you live, and what the law allows or requires. This can include inferences drawn from the information below:

  • Contact details: such as your name, home address, billing address, shipping address, phone number, and email.
  • Financial information: such as credit card, debit card, or bank account numbers, payment details, transaction records, payment method, confirmation details, and related payment data.
  • Account information: such as your username, password, security questions, preferences, and settings.
  • Transaction information: such as items you viewed, added to your cart, saved to a wishlist, purchased, returned, exchanged, or cancelled, plus your order history.
  • Communications with us: such as anything you write to us, for example through a customer support message.
  • Device information: such as your browser type, device details, network connection, IP address, and other identifiers.
  • Usage information: such as how you move through and interact with our Services, and when you do so.

Where We Get Your Personal Information

We collect personal information from four main sources:

  • You directly, when you sign up, browse, shop, contact us, or hand us your details in any other way.
  • Your device automatically, through cookies and similar technologies when you use our Services or visit our websites.
  • Our service providers, who collect or handle your information on our behalf when we bring them in to support certain functions.
  • Partners and other third parties.

How We Use Your Personal Information

This depends on which Services you use and how you interact with us.

Running, Personalising, and Improving the Services

We use your information to actually deliver what you came here for. That means processing payments, fulfilling orders, tracking your preferences, sending account notifications, handling returns and exchanges, letting you post reviews, and building a shopping experience tailored to you, like recommending products based on what you have bought before. We also use it to improve how the Services work over time.

Marketing and Advertising

We send marketing emails, text messages, and postal mail. Ads for our products may also appear on other websites, sometimes tied to what you have browsed or bought here. You can stop promotional emails at any time through the unsubscribe link inside them. That said, transactional emails tied to your orders or account will still come through regardless.

Security and Fraud Prevention

Your information helps us confirm who you are, keep the payment process safe, and catch anything that seems off, whether that is fraud, illegal activity, or something potentially harmful. Account holders are responsible for their own login credentials. Keep your username and password private.

Staying in Touch

Your information lets us respond to questions, sort out support issues, and generally keep things working between us.

Legal Obligations

There are times when using your information is not optional for us. Courts, law enforcement, and government bodies sometimes make requests we are legally required to honour. The same applies to active litigation, civil disputes, and situations where we need to act on a breach of our own policies.

How We Share Your Personal Information

Your information goes to third parties only in specific situations, not routinely or freely.

  • With Shopify and our vendors, who handle things like payments, IT infrastructure, analytics, customer support, warehousing, and delivery on our behalf.
  • With advertising and business partners who help put our products in front of the right people. Shopify, for instance, runs personalised ad campaigns across multiple merchant sites using browsing behaviour. Each partner operates under their own privacy terms. Where local law gives you the right to block cross-site ad targeting, that option is available to you.
  • When you have told us to, such as when shipping requires it or when you connect a social login or widget on our site.
  • With companies related to us within our corporate structure.
  • When a legal or business event requires it, such as a merger, court order, subpoena, or enforcement action tied to our own terms.

Our Relationship with Shopify

Shopify hosts our Services and processes certain data about how you use them. Anything you submit here gets sent to Shopify and, in some cases, to third parties in other countries. Some features we use pull in data from activity across our store, other Shopify merchants, and Shopify itself. Where Shopify controls that processing, they are the ones accountable for it, including if you want to exercise rights over that data. Their full policy is at the Shopify Consumer Privacy Policy. Rights requests related to Shopify's processing go through the Shopify Privacy Portal.

Links to Other Websites

Some links on our Services point to sites we have no connection to or control over. Before sharing anything on those sites, check their terms and privacy policies yourself. We take no responsibility for what happens there. Content shared publicly on third-party platforms, including social media, can be seen by others and used beyond our control. A link appearing on our site is not an endorsement of the destination unless we have explicitly said otherwise.

Children's Data

This store is built for adult shoppers. We do not intentionally gather personal information from minors. If your child has submitted details to us without your knowledge, write to us at the address below and we will remove it promptly. At the time this Privacy Policy came into effect, we had no actual knowledge of selling or sharing data belonging to anyone under 16, as defined under applicable law.

How We Protect and Retain Your Information

Security gaps exist in every system, including ours. We put reasonable protections in place, but absolute security is not something any organisation can promise. Data travelling over the internet carries its own risks too. For anything sensitive, skip unsecured channels.

Retention depends on the purpose. Some data stays on file because your account needs it. Other data sticks around for legal compliance, open disputes, or contractual reasons. Once those reasons no longer apply, we do not hold onto it.

Your Rights and Choices

Where you live shapes what rights you have. None of them are unconditional, and some may not apply to your specific situation. In limited cases, the law permits us to decline.

  • Right to Access or Know: You can ask what personal information we hold about you.
  • Right to Delete: You can ask us to remove your personal information from our records.
  • Right to Correct: You can flag inaccurate information and ask us to fix it.
  • Right of Portability: In certain cases, you can request a copy of your data or ask us to send it somewhere else.
  • Communication Preferences: Every marketing email has an unsubscribe link. Use it whenever you want. Order confirmations and account notices are separate and will still arrive.

You can act on these rights through options inside the Services or by contacting us directly. For anything tied to Shopify's processing, go to https://privacy.shopify.com/en.

We will not treat you differently for using these rights. Identity verification may be needed before we act. Authorised agents can submit requests on your behalf with proper proof of authorisation, and we may still verify your identity directly. Timelines for responses follow what applicable law sets out.

Complaints

If something about how we handle your data bothers you, reach out using the contact details below. Depending on where you are, you may also be able to challenge our decision or take your complaint to a local data protection authority.

Updates to This Policy

This Privacy Policy gets updated when our practices change, when regulations shift, or when operational needs require it. The latest version always lives on this website, with a revised date at the top. Where the law requires us to notify you directly, we will do that too.

Contact

Reach out with any questions about this Privacy Policy, your personal data, or your rights: